Why SMBs Deserve Better Customer Service for Their Cloud Infrastructure?
Author: Vishnu Vardhan
Today’s ever changing business environment is especially becoming challenging to small and medium-sized businesses (SMBs). They are facing unique challenges in not just choosing the right cloud provider for their virtual machines, but also in managing their cloud infrastructure. According to Gartner, by 2025, 80% of enterprises will have shut down their traditional data center . The reason behind this is, unlike large enterprises, SMBs often lack dedicated IT teams to handle technical issues and maintain their cloud environments. In such situations, partnering with a cloud provider that offers dedicated customer support, like V2 Cloud, becomes indispensable. This article outlines the benefits of having dedicated customer support from V2 Cloud for SMBs.
Here’s what V2 Cloud Offers you:
Reliable and Accessible Support Channels
V2 Cloud offers various support channels to address the diverse needs of SMBs. These channels include live chat, phone, and email support. By providing multiple avenues for communication, V2 Cloud ensures that their customers can access help whenever they need it. This flexibility allows SMBs to troubleshoot issues and maintain their cloud infrastructure with minimal disruption to their operations.
Comprehensive Knowledge Base
A thorough knowledge base is essential for SMBs to get the most out of their cloud infrastructure. V2 Cloud offers an extensive knowledge base that covers a wide range of topics, from basic setup guides to advanced troubleshooting techniques. By leveraging this resource, SMBs can resolve many issues independently, reducing their reliance on external support and increasing their overall operational efficiency.
In addition to direct support channels and a knowledge base, V2 Cloud maintains active community forums. These forums allow SMBs to connect with other users, share experiences, and learn from each other. By engaging with the V2 Cloud community, SMBs can gain valuable insights and best practices to optimize their cloud infrastructure and streamline their operations.
Faster Issue Resolution
One of the most significant advantages of having dedicated customer support is the rapid resolution of technical issues. V2 Cloud’s dedicated support team is well-versed in their cloud platform and can quickly identify and resolve problems. This expertise leads to shorter downtimes and minimal disruption to SMBs’ operations, ensuring they can maintain high levels of productivity and customer satisfaction.
Having an internal IT team may be quite expensive for small and medium-sized organisations and may result in additional expenditures. Nearly half (46%) of SMBs planned to reduce their IT investment in 2020 owing to the economic downturn, according to a CompTIA poll. These businesses may considerably reduce their IT costs by utilising V2 Cloud’s committed customer support. This strategy enables SMBs to receive the essential support from a team of professionals without incurring the expenditures related to employing, training, and keeping IT staff.
Proactive Maintenance and Monitoring
V2 Cloud’s dedicated customer support team not only resolves issues but also proactively monitors and maintains the cloud infrastructure. This proactive approach helps identify potential problems before they escalate, allowing SMBs to address them promptly and prevent costly downtime. By having a dedicated team looking after their cloud environment, SMBs can focus on their core business operations with peace of mind.
Scalability and Growth
As SMBs grow, so do their IT needs. With V2 Cloud’s dedicated customer support, these businesses can seamlessly scale their cloud infrastructure to accommodate their expanding operations. The support team can assist with infrastructure upgrades and provide guidance on best practices to ensure a smooth transition. This support ensures SMBs can continue to grow without being hindered by technical challenges.
Enhanced Security and Compliance
Data security and compliance are critical concerns for all businesses, especially SMBs. According to a report by the Ponemon Institute, the average cost of a data breach for SMBs was $3.86 million in 2020. V2 Cloud’s dedicated customer support team can help these businesses navigate the complex landscape of security and compliance requirements. With their expertise, SMBs can ensure their cloud infrastructure is secure and adheres to all relevant regulations, protecting their data and their customers’ information.
In summary, dedicated customer support from V2 Cloud offers numerous benefits for small and medium-sized businesses. By providing reliable and accessible support channels, a comprehensive knowledge base, and community forums, V2 Cloud ensures SMBs can effectively manage their cloud infrastructure. This support enables faster issue resolution, cost savings, proactive maintenance, and monitoring, which contribute to business growth and scalability. Additionally, the dedicated customer support team assists with enhancing security and compliance, ensuring the protection of valuable data and customer information. By partnering with V2 Cloud, SMBs can focus on their core business functions, confident that they have a reliable and dedicated support system in place to address their cloud infrastructure needs. In today’s competitive business landscape, such support is crucial for SMBs to maintain efficiency, stay agile, and achieve success.