How to Choose a Cloud Service Provider? Top 10 Best Choices - V2 Cloud

How to Choose a Cloud Service Provider? Top 10 Best Choices


The cloud computing market has grown to a massive scale in the last decade, as organizations of all sizes and industries are shifting their IT operations to the cloud framework. Gartner states the global public cloud service market is expected to reach close to $600 billion this year.

This growth, while offering scalability, cost-effectiveness, and enhanced performance, brings its share of security challenges. A 2022 survey indicated that 39% of organizations globally faced data breaches in their cloud infrastructure.

Choosing a cloud service provider isn’t just about features; it’s about security and trust.

In this context, a robust cloud security checklist is paramount. This guide provides key criteria for selecting a cloud vendor, ensuring your decision is not only informed but also secure. Let’s delve deeper.


What Is a Cloud Service Provider?

A Cloud Service Provider (CSP) is a company that offers a range of computing services through the Internet. These services typically include servers, storage, databases, networking, software, analytics, and intelligence.

CSPs enable businesses and individuals to access and utilize computing resources and services without the need for physical hardware or extensive infrastructure. They offer scalability, flexibility, and cost-efficiency, allowing users to pay only for the resources they use.

The services are maintained and managed by the provider, ensuring up-to-date and secure computing environments.


Types of Cloud Service Providers

Cloud Service Providers (CSPs) can be categorized into various types based on the nature of the services they offer. The main types include:


Infrastructure as a Service (IaaS)

These providers offer fundamental computing resources such as virtual machines, storage, and networks. Users have control over operating systems and applications but don’t manage the underlying infrastructure.

Examples include Amazon Web Services (AWS) and Microsoft Azure.


Platform as a Service (PaaS)

PaaS providers deliver a platform allowing customers to develop, run, and manage applications without the complexity of building and maintaining the infrastructure. This service includes tools for software development, such as databases, middleware, and development tools.

Google App Engine and Heroku are examples of PaaS.


Software as a Service (SaaS)

SaaS providers offer software applications over the Internet. Users access these applications through a web browser, often on a subscription basis. SaaS eliminates the need for installations, maintenance, or hardware.

Popular examples are Salesforce, Google Workspace, and Microsoft Office 365.


Function as a Service (FaaS)

Also known as serverless computing, FaaS allows users to execute code in response to events without the complexity of building and maintaining the infrastructure. Providers manage the servers, and users only pay for the compute time they consume.

AWS Lambda is an example of FaaS.


Desktop as a Service (DaaS)

DaaS providers offer virtual desktop environments. Users can access their desktops and applications hosted on cloud servers from any location. This service is beneficial for remote work and device management.

V2 Cloud and Citrix are known for their DaaS offerings.


Disaster Recovery as a Service (DRaaS)

These providers offer backup and recovery services to ensure business continuity in case of data loss or disaster. DRaaS ensures data is regularly backed up and can be quickly restored.

Examples include providers like Zerto and Veeam.


Managed Service Providers (MSPs)

MSPs offer specialized cloud services including monitoring, security, patch management, and support. They are often used by businesses that lack in-house IT capabilities.

Each type of CSP offers unique services and solutions catering to different business needs, from basic infrastructure to complete software solutions.


Benefits of using a cloud service provider

Cloud service providers offer solutions that are not only cost-effective but also enhance business agility, security, and operational efficiency. These benefits make them an increasingly popular choice for businesses looking to modernize their IT infrastructure and services.


Some of the key benefits include:

  • Cost Efficiency: CSPs eliminate the need for substantial upfront investment in hardware and infrastructure. Businesses can save on purchasing, maintaining, and upgrading physical servers and data centers.
  • Scalability and Flexibility: Cloud services can be easily scaled up or down based on demand. This flexibility allows businesses to efficiently manage resources and handle varying workloads without overcommitting finances and resources.
  • Business Continuity and Disaster Recovery: With data stored in the cloud, businesses benefit from robust backup and disaster recovery solutions. This ensures data protection and business continuity in case of unexpected events.
  • Accessibility and Mobility: Cloud computing enables access to data and applications from anywhere in the world, provided there is an internet connection. This accessibility facilitates remote work and business operations across multiple locations.
  • Enhanced Security: CSPs invest heavily in security measures, including data encryption, network security, and physical security. This level of security is often more comprehensive than what individual businesses can afford or manage.
  • Automatic Updates: The cloud service providers handle software updates and maintenance, ensuring businesses always have access to the latest technology without additional costs or effort.
  • Resource Optimization: With cloud computing, businesses can optimize the use of computing resources, ensuring efficient energy use and reduced environmental impact.
  • Collaboration Efficiency: Cloud services facilitate better collaboration by allowing multiple users to access and work on shared data and applications simultaneously.
  • Performance and Reliability: CSPs typically offer reliable performance with high uptime guarantees, backed by service level agreements (SLAs). This reliability is crucial for businesses that depend on constant access to their data and applications.
  • Innovation and Experimentation: The cloud provides a platform for testing and deploying new applications and services quickly, enabling businesses to innovate and experiment at a lower risk and cost.


Cloud Service Provider vs. On-Premise Infrastructure

Comparing cloud service providers with on-premise infrastructure involves assessing key differences in various aspects such as cost, scalability, control, security, and maintenance. Each option has its unique strengths and considerations, making them suitable for different business needs and strategies.


Factor Cloud Service Provider (CSP) On-Premise Infrastructure
Cost Pay-as-you-go model, reducing upfront costs. Operational expenses vary with usage. Significant initial capital expenditure for hardware and software, plus ongoing maintenance and upgrade costs.
Scalability Easily scalable, allowing quick adjustment of resources based on demand. Scaling up requires additional hardware and software purchases, which can be time-consuming and costly.
Control and Customization Less direct control. Customization depends on the provider’s offerings. Full control over the IT environment with extensive customization capabilities.
Security High-level security measures in place, but less control over specific protocols. Complete control over security measures, requiring investment in security infrastructure and expertise.
Maintenance and Updates Managed by the provider, reducing the workload on in-house IT staff. Requires ongoing maintenance and updates by the organization’s IT team.
Data Accessibility and Mobility High accessibility and mobility, supporting remote work. Limited to physical location, though remote access can be configured.
Compliance and Data Sovereignty Often part of the service, but data sovereignty can be a concern. Easier to ensure compliance and data sovereignty, with data remaining within the organization’s control.
Reliability and Uptime Typically high reliability and uptime, backed by SLAs. Depends on the organization’s infrastructure and ability to manage IT issues.
Performance Can be excellent, but may vary based on internet connectivity. Consistent and can be optimized for specific needs.
Business Focus Allows focusing on core activities without managing IT infrastructure. Requires a dedicated focus on IT management.


In summary, the choice between a cloud service provider and on-premise infrastructure depends on an organization’s specific needs, including budget, control, security, and operational flexibility. While CSPs offer cost-efficiency, scalability, and ease of management, on-premise solutions provide greater control and customization.


What to Consider When Choosing a Cloud Service Provider?

We have compiled a cloud security checklist that you must ensure before finalizing your decision. The cloud vendor selection criteria may vary depending on your unique organization’s operational and functional requirements. Below are the must-to-evaluate aspects and parameters of the cloud security checklist critical to businesses of all scales and industries.


1. Compliance with Industry Standards

When choosing a cloud service provider, it is vital to ensure they are strictly compliant with industry standards to mitigate risks. Look for ISO (International Organization for Standardization) certifications, specifically ISO-27001, ISO-27002, and ISO-27017. These ISO certifications ensure the cloud service provider incorporates best practices for cloud network security. ISO-27018 ensures the cloud vendor has dedicated infrastructure and protocols to protect sensitive data.

Some crucial data privacy frameworks include GDPR, CCPA, SOC, and HIPAA. Ensuring compliance with these frameworks is necessary to validate that the cloud service provider has undergone rigorous third-party audits to validate their security posture and compliance with regulatory requirements to ensure data governance, security, and privacy.


2. Evaluating Operational Workflows

Hidden inefficiencies, vulnerabilities, or gaps in the vendor’s processes may severely compromise the security and reliability of the cloud environment. Therefore, it is mandatory to evaluate whether the cloud provider’s operational workflows and structure align with the regulatory requirements of the industry standards discussed above.

Ask for 3rd-party security evaluations and access to security logs as part of the SLA (service-level agreement). The cloud provider must not hesitate to share information to provide insight into incorporated security measures. Be aware of vendors who refrain from providing requested insights, as it may reveal a lack of transparency and compromised organizational practices.


3. Evaluate Authentication Methods

Data and application storage in the public cloud increase access risks, leading to data and identity theft. To avoid such risks, onboard cloud providers that offer foolproof identity controls such as multi-factor authentication (MFA), biometric authentication, single sign-on, and real-time identity monitoring tools.

These measures ensure an additional security layer to prevent password-related incidents. It also validates that the cloud service provider is aligned with regulatory requirements and compliance standards for authentication and access control.


4. Evaluating Vendor’s Access and Control

Trust between the organization and the cloud vendor is crucial when shifting to the cloud infrastructure. A notable portion of the organization’s data and workload passes through the provider’s infrastructure.

To safeguard your business assets and sensitive information, it’s essential to establish vendor governance and access policies to acknowledge the degree of the vendor’s control and access to your cloud-native resources, data, and applications. Migrating to the cloud without evaluating these policies significantly risks your critical business information and resources.


5. Evaluate Corporate Audit Logs

An audit trail is a chronological sequence of records documenting cloud transactions, including the identity of users who perform actions and the corresponding time frame. Corporate audit logs can provide critical insights into incident response, forensic analysis, and compliance reporting. This information is vital to ensure visibility and transparency in cloud environments.

The cloud service provider should offer direct access to audit logs to facilitate the retrieval of necessary records and build comprehensive audit trails. Lack of access to the audit logs may result in difficulties investigating security incidents and identifying potential intrusions.


6. Evaluate Internal Resources

Do comprehensive research into the available resources and the relevant cloud network security best practices vendors follow. Apart from regular security and transparency, some unique aspects that must be validated include structured workflows, efficient data management, and service status transparency. Evaluate how vendor manages their internal resources, including staffing, training, and management.

Cloud providers often use shared responsibility models, which include specific security protocols extended by client organizations for robust scrutiny and security. Discussing the shared responsibility model is essential as it helps to clarify the responsibilities of the cloud service provider and the customer to enforce strict compliance with security protocols and industry standards.


7. Review the SLA

The cloud SLA (Service Level Agreement) is a vital agreement that outlines the pre-decided level of service and security considerations between an organization and a cloud vendor. It includes shared responsibilities, up-time, maintenance, support, data governance, and audit logs.

Critically review the SLA and discuss it with your legal team to avoid future problems that could lead to agreement violations and cloud security risks. It is also mandatory to focus on legal requirements to ensure data security in the cloud.


8. Evaluate 3rd-party Integrations

Assess the cloud provider’s ability to integrate 3rd-party security integrations to ensure control over infrastructure security. Integrating with 3rd-party security utilities is essential to ensure robust and advanced cloud security. Cloud vendors must not limit customers from leveraging their trusted services. Instead, they must ensure flexibility to integrate value-added services that enforce cloud network security.

It also helps you partner with the vendor that resolves compatibility issues and guarantees synchronization between customized security or monitoring apps and the new cloud framework. It eventually helps organizations to boost operational efficiency, cut costs, and fully leverage new technology and services.


9. Evaluate Reliability & Performance Health

Cloud providers must offer a robust strategy to counter potential outages and downtime that can directly impact customers. Analyzing the reliability and key performance indicators is essential to understand the frequency and impact of server downtimes and the average restoration time.

Considering these factors ensures the cloud provider can seamlessly handle your business needs. Before the final onboarding and closing a deal, consider conducting a proof of concept or pilot program to validate the cloud provider’s performance and reliability in a real-world environment. It helps you make a more informed and practical decision.


10. Track the History of Data Breaches & Network Intrusions

To assess a cloud provider’s security, it’s crucial to investigate their history of past data losses and breaches. Compare the context and impact of past incidents with the vendor’s size and shared responsibility model.

It helps you determine whether it is the loophole or misconfiguration left unattended from a vendor or client side. In this regard, the most important thing to consider is to conduct penetration testing to evaluate the vendor’s security posture. It does not just help you identify potential vulnerabilities but informs you about vendors’ incident response plan and their ability to handle security incidents and breaches.


11. Evaluate Disaster Recovery Plan

A robust data backup and recovery plan is essential to safeguard valuable assets during a disaster or potential data breach. When choosing a cloud service provider, critically evaluate their disaster recovery plan and ensure they can effectively preserve sensitive information and data.

Revisit the SLA to acknowledge your side’s and vendor’s roles and responsibilities in maintaining data backups and recovery. In this regard, the V2 cloud is the top choice of most SMBs as it provides a robust data backup and recovery method like daily data snapshots with 21 days retention.


12. Services & Support During Transition

Transitioning from an in-house framework to the cloud is complex and challenging. A poor infrastructure and data migration approach may result in performance issues and potential security hazards.

To curb these challenges, businesses must opt for cloud vendors offering dedicated migration support. For instance, V2 Cloud is an excellent choice for those seeking a cloud service to assist with their on-premise-to-cloud migration journey.


13. Review Termination Policies

Some cloud vendors create barriers if clients want to switch to their competitors. They make the termination overwhelming to contain the transition. For instance, the high cost and security challenges come with changing from one service to another. The business is left with the only way to continue relying on its services. Ensure their termination policies are geared towards client feasibility and interests.

Discuss the termination terms and services in advance to avoid such issues. Evaluating the vendor’s exit strategy also helps you ensure that you can easily retrieve your data in case of termination or contract expiry.


Top 10 Global Cloud Service Providers

The following list represents a mix of the largest players in the cloud computing market. Each provider brings unique strengths and capabilities to the table, catering to a diverse range of needs in the cloud computing landscape.


Check it out:

  • V2 Cloud: Positioned as a top choice for SMBs, offering robust data backup and recovery methods like daily data snapshots with 21 days retention.
  • Amazon Web Services (AWS): Dominating the market with a comprehensive range of cloud computing services.
  • Microsoft Azure: Known for its extensive array of cloud services and tools supporting various industries.
  • Google Cloud Platform (GCP): Offering robust enterprise-ready cloud services with strong capabilities in AI and analytics.
  • Alibaba Cloud: The leading cloud service provider in Asia, especially China, known for its wide range of cloud solutions.
  • IBM Cloud: Combining PaaS and IaaS, it’s recognized for high levels of compliance, security, and enterprise expertise.
  • Oracle Cloud: Providing both SaaS and OCI, known for its infrastructure technologies and government cloud regions.
  • Salesforce: Specializing in CRM software and offering cloud solutions to improve customer service efficiency.
  • Tencent Cloud: A key player in China, providing cloud solutions designed for optimal digital engagement.
  • SAP Cloud Platform: Renowned for its enterprise resource planning (ERP) software, it offers a wide range of cloud services catering to business operations and customer relations.

How Can V2 Cloud Help?

The cloud vendor selection criteria discussed above ensure that you make an informed decision while opting for a cloud service provider offering advanced cloud security practices.

Explore V2 Cloud – where your data is protected with state-of-the-art security measures guaranteeing the utmost protection and reliability. V2 Cloud understands the importance and sensitivity of your valuable data and that losing it due to a ransomware attack or accidental deletion can be devastating. We offer daily snapshot backups with 21 days retention as part of our robust disaster recovery plan.

V2 cloud data centers offer a 99.95% uptime SLA and strict compliance with HIPAA, PCI, and SOC security standards. Don’t settle for substandard cloud security measures for your data; trust V2 Cloud – your go-to partner for secured cloud needs.

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