Help center

If you have a question, we’re always here to help.

Getting Started

What is a cloud computer?

This is a virtual computer hosted in a secure datacenter. Your Cloud computer is completely isolated from the others and you can access it virtually from anywhere and from any device as long as you have an Internet connection. Multiple users can access the same computer concurrently with their own desktop session while sharing the same set of applications and storage space.

I just ordered a new Cloud computer, how do I use it?

Once you order a Cloud computer online, the building process will take roughly 20 minutes to complete. You will receive an email when it is done. Simply go to your dashboard and click the “Web Connect” button. You will be redirected to your Cloud computer directly in your web browser.

What is the Web Connect feature?

This allows you to remotely connect to your computer directly in your web browser without having to install anything. All browsers are supported however we recommend using Google Chrome to get more functionalities like bidirectional clipboard (copy/paste).

What is the V2 Cloud Client?

You can download and install the V2 Cloud Client on your PC or Mac to remotely connect to your Cloud computer. This is similar to the Web Connect feature but this will allow you to have multiple monitors, share your local drives and redirect your USB devices.

How do I add users?

From your dashboard, locate your Cloud computer and click Actions -> Manage computer. Under the Users tab, you will find a button named Add user access.

Common questions

Can multiple users access the same computer?

Cloud computers come by default with one Administrator user. You can add up to 250 additional users under a single computer. All users will be able to connect concurrently and have their own private desktop. All users share the same C: drive so you only need to install your applications once and everyone has access.

Does it come with pre-installed applications?

Commonly used applications will be installed by default such as Google Chrome, Adobe Acrobat and Antivirus software.

Can I install my own applications?

Yes, you have Administrator access of your Cloud computer and you can install any software you want, just like a traditional computer.

Do you provide technical support?

We provide live technical support free of charge for all plans. You can find support using the online chat or the contact page.

Where are located the cloud computers?

We partner with worldwide recognized datacenters around the world and you can select the region where you want your computer when you order online. See all available regions.

How fast is the Internet and do you charge for bandwidth?

We guarantee at least 250 Mbps Internet connection (up and down) and we do not charge for Internet usage.

I received a notification that my Cloud computer reached its maximum capacity. What do I do?

From your dashboard, locate your computer and click Actions -> Manage computer. Under the Hardware tab, you will find a button named Change hardware. This will let you upgrade (or downgrade) your plan.

What do I do if my computer is running out of disk space?

You need to increase the hard drive capacity. From your dashboard, locate your computer and click Actions -> Manage computer. Under the Storage tab, you will be able to resize the disk of your Cloud computer. 

Billing

Do you provide a free trial?

Yes, we provide a free trial of 7 days on the smallest plan (2 CPUs 4.0 GB RAM). You pay the total amount at the time of registration but we will automatically refund your order if you cancel within 7 days, no question asked.

How billing works?

You pay a fixed monthly price for the hardware of your Cloud computer, plus an additional monthly fee for every desktop user access.

For example, according to the price chart, if you select a Cloud computer with 2 processors and 4.0 GB of memory, it will cost $40/mo. It will come with 1 Admin access and each additional user you add to the computer will be charged at $10/mo.

Please note that a Cloud computer holding 4 users will consume more than a one with 1 user. You will need to upgrade the hardware if you add more users and you should always stay within the range indicated in the pricing chart to avoid any slowness.

Are there any hidden fees?

No, the price you see is the price you pay. We will not charge for over usage, Internet bandwidth or technical support. Your monthly invoice will reflect what you see on the price chart.

Is there a contract?

No, it’s month to month. You can cancel whenever you want.

Do you provide discounts?

We provide discounts for volume sales. A discount will be automatically applied to your invoices when you reach the required monthly volume.

Do you offer hourly billing?

No, it is a fixed price per month, unlimited usage. We do not offer hourly pricing.

How do I cancel my account?

From your dashboard, locate your computer and click Actions -> Manage computer. In the top left you will see a button with your computer name on it. Click the button then click Destroy computer. Attention this will completely destroy your computer and remove all data. This action is not reversible. Once a computer is destroyed, the recurring charges associated with that computer will stop.

Technical

What is the difference between private and public IP addresses?

Private IP addresses are placed behind a NAT firewall and all ports are blocked by default while public IP addresses are directly connected to the Internet. The latter should only be used if you plan to host an Internet facing server (e.g. a web server).

My computer has a private IP address. How do I forward ports?

From your dashboard, locate your computer and click Actions -> Manage computer. Under the Ports tab, you will find a button named Add new port forward.

Can I RDP into the cloud computer?

We recommend using the V2 Cloud Client to connect to the Cloud computer as the connection is tunneled and no RDP port is exposed to the Internet. You can still use RDP by port forward 3389 and download the RDP file from your Dashboard or manually enter the IP address, username and password.

Do we have to manage TS licensing and CALs?

No, we take care of that.

Can we use our own Domain?

Yes. You can either host a domain controller in V2 Cloud or join the Cloud computer to your on-prem DC or in Azure using a VPN connection.

Can we use printers, scanners and webcams?

Yes, you can redirect printers, scanners and webcams to your Cloud computer. For instructions please refer to our tutorials.

Do you provide backups?

We provide VM backup snapshots. The basic plan includes 1 manual snapshot and the Business plan includes automatic daily snapshots with 7 days retention.

Snapshots under the Business plan are kept offline in another location and are ransomware proof.

For instructions on how to enable file level backups on your Cloud computer, please refer to our tutorials.

Do you support thin clients?

Any thin or zero client compatible with RDP / RemoteFX is compatible with your Cloud computer.

Do you support VPNs?

No VPN is required. The Web Connect and V2 Client for Windows and Mac are both secure options to connect to your Cloud computer. Printers also work without the need of a VPN.

If you think you require a VPN, please reach out to us.

Can we bring our Office 365 license?

Yes you can. The following Office 365 subscriptions are compatible with our system:

  • Office 365 ProPlus
  • Office 365 E3
  • Office 365 E5

The following are NOT compatible:

  • Office 365 Business
  • Office 365 Business Premium
  • Office 365 Business Essentials
  • Office 365 Home
  • Office 365 Personal
  • Office Home & Student 2019
  • Office 365 E1
What operating system do you support?

We support the following Windows OS:

Servers

  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012 R2

Desktops

  • Windows 10 multi-user (based on Server 2016 RDS)
  • Windows 10 Pro (single user)
  • Windows 8 multi-user (based on Server 2012 R2)

You have the choice of pre-built images with the above OS when you order a new Cloud computer. We can also support other Windows editions upon request.

Security

Do you have DDoS protection?

Yes, all our datacenter locations have DDoS protection in place.

Are you HIPAA compliant?

Yes, the hosting of our VM is HIPAA compliant.

Do you support multi factor authentication?

Yes, we support SMS + Email code verification. This can be enabled from the dashboard.

We do NOT support Azure MFA yet.

Are communications tunneled and encrypted?

No incoming ports are open by default on all machines. Connections using the Web Connect use HTTPS with a valid SSL certificate.

Remote Desktop connections using the V2 Client for Windows and Mac use SSH tunneling + SSL encryption.

Do you provide an Antivirus protection?

Windows Defender is included in the Basic plan. Malwarebytes Pro is included in the Business plan.

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