FAQs - V2 Cloud

FAQs

Billing

No, it is a fixed price per month, unlimited usage. We do not offer hourly pricing.

We provide discounts for volume sales. A discount will be automatically applied to your invoices when you reach the required monthly volume.

No, the price you see is the price you pay. We will not charge for over usage, Internet bandwidth or technical support. Your monthly invoice will reflect what you see on the price chart.

The cost of virtual desktops varies depending on user licenses and resource consumption such as CPU and RAM. Prices start at approximately $35 USD per user, which includes a bundle of computing resources, like 2 CPUs and 8 GB of RAM. These resources are pooled in the cloud desktop with a per-user licensing fee. For geographically dispersed users, dedicated virtual desktops may be necessary, precluding resource sharing. Check our pricing here!

The pricing for a virtualization solution starts at $35 USD per user, contingent on chosen configurations such as CPU, RAM, and storage capacity. Bulk license agreements may qualify for customized pricing. For more information, visit our pricing page or contact us directly.

Sure thing! You will receive a 10% discount if you purchase for 12 months upfront.

Here’s an example. If you’re located in the US and looking to hire a team of 5 employees in Singapore, then the best choice would be team cloud desktops, since all of those 5 employees would be on the same VM (the computer resources are shared).

However, if you’re located in the US, but you have one employee in the Philippines, another one in Germany, and the last one in Mexico, you would need individual cloud desktop because each VM will be in different regions (the computer resources are dedicated to each user).

From your dashboard, locate your computer and click Actions -> Manage computer. In the top left you will see a button with your computer name on it. Click the button then click Destroy computer. Attention this will completely destroy your computer and remove all data. This action is not reversible. Once a computer is destroyed, the recurring charges associated with that computer will stop.

Our pricing is a fixed price per month with unlimited usage. We do not offer hourly pricing.

No, it’s month to month. You can cancel whenever you want.

No, the price you see is the price you pay. We will not charge for over usage, Internet bandwidth or technical support. Your monthly invoice will reflect what you see on the price chart.

It’s in US dollars.

V2 Cloud offers a monthly subscription model for cloud computer hardware, with additional user access fees. For example, a setup with 2 processors and 4 GB of RAM costs $60 per month, including admin access, with a $10 monthly charge for each extra user. Adding more users may necessitate an upgrade to maintain performance, as per the guidelines in our pricing chart.

Subscriptions can be on a monthly or yearly basis, with the latter often providing a cost benefit for a 12-month commitment. Different plans cater to varying needs, from basic data entry tasks to intensive multi-tasking and software development, with prices adjusted accordingly. Please review our pricing options for a comprehensive understanding of the costs associated with each plan and subscription type.

Yes, we provide a risk-free trial period of 7 days. You pay the total amount at the time of registration but we will automatically refund your order if you cancel within 7 days, no question asked.

Common questions

If your VM feels slow, you can go through these 5 easy steps before contacting support to save time and help us pinpoint your issue.

Feel free to reach out directly to [email protected] anytime

1- Check for pending Windows Updates.
Type Windows Updates in the Windows search bar. Download and install all the necessary updates. You might need to reboot to complete the process. Take a screenshot.
Example :

My VM feels slow, what can I check before upgrading my hardware?

Check for resource consumption
Open the Task manager and go under the tab Users. You can see all the CPU and RAM being used live for each user. Take a screenshot. Go to the Process tab and take another screenshot of all your processes. To open the Task manager, right click on your Windows start bar and select Task manager.
Example:

My VM feels slow, what can I check before upgrading my hardware?

My VM feels slow, what can I check before upgrading my hardware?

My VM feels slow, what can I check before upgrading my hardware?

Check your internet connection
On your local PC – NOT V2 CLOUD – open this website https://www.speedtest.net/ and run the speed test. Take a screenshot.

My VM feels slow, what can I check before upgrading my hardware?

Check your latency.
Right click on the Windows icon on your local PC – NOT V2 CLOUD. Open the Command Prompt and type ping followed by your Virtual Machine address. This can be found in your Dashboard. Select the cloud computer with Actions – Manage computer and the address is in the top right corner. The full command will look like this :
ping vm4*****.cloud.v2cloud.com (the stars will be numbers). Take a screenshot.
Example:

My VM feels slow, what can I check before upgrading my hardware?

My VM feels slow, what can I check before upgrading my hardware?

My VM feels slow, what can I check before upgrading my hardware?

Check if cache mode is enabled in Outlook
This is Outlook related only. If your Outlook doesn’t feel slow, you don’t need to look at this. You can enable cache mode with these 4 steps:

– Click File > Account Settings > Account Settings in Outlook 2013 and 2016.
– Click the Exchange account, and then click Change.
– Under Offline Settings, check “Use Cached Exchange Mode.”
– Close and then restart Outlook.

Once you have done all these steps. Download the software AnyDesk and include your AnyDesk ID. This software is used by our support to connect to your local PC.

https://anydesk.com/en/downloads/

To manage disk space or hardware capacity on your Cloud computer, access your dashboard, select your computer, and navigate to ‘Actions‘ followed by ‘Manage computer.’ To adjust disk space, click on the ‘Storage‘ tab and resize the disk as needed. If you’ve reached maximum capacity and need to change the hardware specification, use the ‘Change hardware‘ button under the ‘Hardware‘ tab to either upgrade or downgrade according to your requirements. This streamlined process ensures that you can efficiently adapt your Cloud computer’s resources to match your usage needs.

Our service provides a guaranteed internet speed of at least 250 Mbps for both uploads and downloads. Usage of this bandwidth is included in the service without additional charges, subject to a fair use policy which precludes abnormal usage patterns.

We partner with worldwide recognized datacenters around the world and you can select the region where you want your computer when you order online. See all available regions.

We provide live technical support free of charge for all plans. You can find support using the online chat or the contact page.

Yes, you have Administrator access of your Cloud computer and you can install any software you want, just like a traditional computer.

Commonly used applications will be installed by default such as Google Chrome, Adobe Acrobat and Antivirus software.

Cloud computers come by default with one Administrator user. You can add up to 250 additional users under a single computer. All users will be able to connect concurrently and have their own private desktop. All users share the same C: drive so you only need to install your applications once and everyone has access.

There are many advantages to using virtual desktop software. The key aim of virtual desktops is to better manage workloads by transforming traditional computing to be more scalable, efficient, and economical. Virtual desktop software is quickly being adopted by organizations and the academic community due to its ability to offer a reduction of investment outlays and operating costs. Some benefits of virtual desktop software are:

– Simplified management
– Increase productivity
– Flexible and cost-effective
– Environmentally friendly

Virtual desktops are notoriously safe because your data never leaves the cloud. Virtual desktop solutions are usually safer than physical desktops. Since no business data is stored on the physical machine, multiple layers of security and encryptions are built-in with cloud desktops. Multifactor authentication(MFA) and single sign-on(SSO) on a cloud PC are protecting end-users way more than mixing personal data with business data on a physical desktop.

With the right infrastructure, there is no limit to the number of virtual desktops you can create. We recommend a limit of 250 users per virtual desktop because it’s more manageable. However, virtual machines (VM) should not have more than 32 cores according to Microsoft.

Virtual machines or VM, are virtualized computing environments similar to physical computers. Virtual Desktop Infrastructure or VDI is a system that is using VMs to provision virtual desktops and applications. You can keep in mind that VDI > VM > Virtual Desktops. VDI is the infrastructure where your virtual machines are hosted and those virtual machines have virtual desktops.

A virtual desktop is similar to a normal computer desktop, but everything is on a software package and runs on a cloud server. Multiple virtual desktops can be run on a single server, which eases the collaboration between users and reduces costs. A virtual desktop solution is a way of deploying multiple virtual desktops similar to a virtual desktop infrastructure (VDI).

Selecting the best virtualization solution depends on your specific business needs. Desktop virtualization, for example, involves moving from physical desktops to virtual ones managed remotely, which can reduce IT expenses and enhance productivity. Providers like V2 Cloud offer services that enable the quick setup of virtual environments, without extensive training, tailoring solutions such as virtual desktops, applications, and servers to your requirements.

Advantages of Virtualization

  • Cost Reduction: Saves on physical hardware and space.
  • Enhanced Security: Data is stored securely in the cloud with regular backups.
  • Scalability: Easy to adjust resources based on demand.

Disadvantages of Virtualization

  • Data Risk: Potential security vulnerabilities if not using a robust solution. V2 Cloud address this with comprehensive security features
  • Initial Setup Cost: Software licensing and server setup costs can be high, though V2 Cloud provides a competitive starting price.

The first step to setting up a virtual machine is understanding what you need like how many virtual systems you will run. Hard drive space limits the number of virtual machines you can set up, and each virtual machine will need RAM and CPU. Next, once you have determined physical hardware with appropriate resources, you are able to use our V2 Cloud virtualization solution and follow its instructions to set up a virtual machine. Now you have set up a virtual machine, how to configure your virtual machine? You can easily find the configuration setting from the “manage computer” interface, and you can configure your virtual machine such as adding users/applications, upgrading plans, setting storage, etc. If you have more questions or problems about setting up or configuring a virtual machine server, please contact our support team.

Virtual machine (VM) software facilitates the creation and management of VMs on physical servers, enabling server and desktop virtualization among others. Prominent providers include Citrix, Amazon, VMware Horizon, and V2 Cloud. Selecting the right VM software is crucial for operational effectiveness. V2 Cloud offers VM software designed for speed and simplicity, with transparent pricing and a multi-user cloud computing option, ensuring reliable and secure service for businesses.

Businesses opt for VM (virtual machine) solutions to enhance efficiency and reduce costs. Traditional hardware typically supports only one operating system, leading to underutilization. VM solutions allow multiple systems and applications to run on a single server, streamlining operations and maintenance expenses. This approach also frees businesses from the constraints of physical infrastructure, facilitating scalability and workload management.

This virtualization technology is achieved by using a thin layer of software called a hypervisor. Hypervisor is a software that creates the actual virtualization effect. It allows us to divide a physical system into many different and separated virtual environments, known as virtual machines. The hypervisor allocates RAM, storage, and CPU power to each virtual machine as needed for more efficient hardware utilization. Virtualization solutions enable the company to run multiple operating systems and applications on a single server to boost work efficiency, agility, and security.

Virtualization is the process of creating a software-based virtual version of things whether that be computing, storage, networking, servers, or applications that behave just like their physical functionality. In other words, virtualization technology is the method of creating multiple virtual environments within a single physical system, and these virtual environments are all using the hardware of the single physical environment.

Creating a virtual desktop can be difficult and depending on the provider you’re with, it can require IT skills and certifications. That’s different with V2 Cloud’s virtual desktop services—you can create a virtual desktop in 20 minutes. Simply create an account, build your virtual desktop in the cloud, and after 20 minutes you can start using it.

A virtual desktop is similar to a normal computer desktop, but everything is on a software package and runs on a cloud server. Multiple virtual desktops can be run on a single server, which eases the collaboration between users and reduces costs. A virtual desktop solution is a way of deploying multiple virtual desktops similar to a virtual desktop infrastructure (VDI).

Getting Started

From your dashboard, locate your Cloud computer and click Actions -> Manage computer. Under the Users tab, you will find a button named Add user access.

You can download and install the V2 Cloud Client on your PC or Mac to remotely connect to your Cloud computer. This is similar to the Web Connect feature but this will allow you to have multiple monitors, share your local drives and redirect your USB devices.

This allows you to remotely connect to your computer directly in your web browser without having to install anything. All browsers are supported however we recommend using Google Chrome to get more functionalities like bidirectional clipboard (copy/paste).

Once you order a Cloud computer online, the building process will take roughly 20 minutes to complete. You will receive an email when it is done. Simply go to your dashboard and click the “Web Connect” button. You will be redirected to your Cloud computer directly in your web browser.

This is a virtual computer hosted in a secure datacenter. Your Cloud computer is completely isolated from the others and you can access it virtually from anywhere and from any device as long as you have an Internet connection. Multiple users can access the same computer concurrently with their own desktop session while sharing the same set of applications and storage space.

Security

Windows Defender is included in the Basic plan. Malwarebytes Pro is included in the Business plan.

No incoming ports are open by default on all machines. Connections using the Web Connect use HTTPS with a valid SSL certificate.

Remote Desktop connections using the V2 Client for Windows and Mac use SSH tunneling + SSL encryption.

Yes, we support SMS + Email code verification. This can be enabled from the dashboard.

We do NOT support Azure MFA yet.

Yes, the hosting of our VM is HIPAA compliant.

Yes, all our datacenter locations have DDoS protection in place.

Technical

You need Windows Pro for your local devices and resources to be automatically redirected. It will also work if you use a third party application.
V2Cloud recommends Fabulatech Products

We support the following Windows OS:

Servers

  • Windows Server 2022
  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012 R2

Desktops

  • Windows 11
  • Windows 10 multi-user (based on Server 2016 RDS)
  • Windows 10 Pro (single user)
  • Windows 8 multi-user (based on Server 2012 R2)

You have the choice of pre-built images with the above OS when you order a new Cloud computer. We can also support other Windows editions upon request.

Yes, you can. The Office 365 suite is pre-installed and you simply need to log in with your credentials to activate it. Be sure to choose the right license that fits with our Cloud computers. You can buy your license directly from Microsoft or with a third party reseller.

 

Team Cloud Desktops

  • Microsoft 365 E3
  • Microsoft 365 E5
  • Microsoft 365 Apps for enterprise (supported until October 2025)
  • Microsoft 365 Business Premium

NOTES:

This was formerly called Office 365. Microsoft changed the name to Microsoft 365. Some third party resellers will still call it Office 365.

Only these versions are compatible because Team Cloud Desktops are multi-user environments and this is a restriction from Microsoft; other versions will simply not work.

Individual Cloud Desktops

Any version will do: there is no version restriction with our single user desktops.

No VPN is required. The Web Connect and V2 Client for Windows and Mac are both secure options to connect to your Cloud computer. Printers also work without the need of a VPN.

Any thin or zero client compatible with RDP / RemoteFX is compatible with your Cloud computer.

Yes, VM backup snapshots are included at no extra cost with our business plans. These plans feature seven automatic daily snapshots, stored offsite for added security against ransomware threats. Detailed recovery instructions are available in our tutorials.

Yes. We strongly recommend that you use cloud devices with your Cloud computer. However, if you want to redirect your printers, scanners, webcams, and drives, it can be possible(Note that redirection won’t work with Windows 10 Home). For instructions please refer to our tutorials.

Yes. You can either host a domain controller in V2 Cloud or join the Cloud computer to your on-prem DC or in Azure using a VPN connection.

No, we take care of that.

We recommend using the V2 Cloud Client to connect to the Cloud computer as the connection is tunneled and no RDP port is exposed to the Internet. You can still use RDP by port forward 3389 and download the RDP file from your Dashboard or manually enter the IP address, username and password.

From your dashboard, locate your computer and click Actions -> Manage computer. Under the Ports tab, you will find a button named Add new port forward.

Private IP addresses are placed behind a NAT firewall and all ports are blocked by default while public IP addresses are directly connected to the Internet. The latter should only be used if you plan to host an Internet facing server (e.g. a web server).

  • Remote access connectivity and related issues (for users that are accounted for only).
  • Operating system and user access licenses (for users that are accounted for only).
  • Hardware, storage, and virtualization related issues.
  • Snapshots, backups and recovery requests.
  • Internet connectivity and bandwidth.
  • Network and IP addresses.

If your issue is not covered by one of the above topics, we cannot provide technical support. If you still want to look into this, it will require the help of a managed service provider(MSP/IT Firm).

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