If you have a question, we’re always here to help.
What is a cloud computer?
This is a virtual computer hosted in a secure datacenter. Your Cloud computer is completely isolated from the others and you can access it virtually from anywhere and from any device as long as you have an Internet connection. Multiple users can access the same computer concurrently with their own desktop session while sharing the same set of applications and storage space.
I just ordered a new Cloud computer, how do I use it?
Once you order a Cloud computer online, the building process will take roughly 20 minutes to complete. You will receive an email when it is done. Simply go to your dashboard and click the “Web Connect” button. You will be redirected to your Cloud computer directly in your web browser.
What is the Web Connect feature?
This allows you to remotely connect to your computer directly in your web browser without having to install anything. All browsers are supported however we recommend using Google Chrome to get more functionalities like bidirectional clipboard (copy/paste).
What is the V2 Cloud Client?
You can download and install the V2 Cloud Client on your PC or Mac to remotely connect to your Cloud computer. This is similar to the Web Connect feature but this will allow you to have multiple monitors, share your local drives and redirect your USB devices.
How do I add users?
From your dashboard, locate your Cloud computer and click Actions -> Manage computer. Under the Users tab, you will find a button named Add user access.
Can multiple users access the same computer?
Cloud computers come by default with one Administrator user. You can add up to 250 additional users under a single computer. All users will be able to connect concurrently and have their own private desktop. All users share the same C: drive so you only need to install your applications once and everyone has access.
Does it come with pre-installed applications?
Commonly used applications will be installed by default such as Google Chrome, Adobe Acrobat and Antivirus software.
Can I install my own applications?
Yes, you have Administrator access of your Cloud computer and you can install any software you want, just like a traditional computer.
Do you provide technical support?
We provide live technical support free of charge for all plans. You can find support using the online chat or the contact page.
Where are located the cloud computers?
We partner with worldwide recognized datacenters around the world and you can select the region where you want your computer when you order online. See all available regions.
How fast is the Internet and do you charge for bandwidth?
We guarantee at least 250 Mbps Internet connection (up and down) and we do not charge for Internet usage.
I received a notification that my Cloud computer reached its maximum capacity. What do I do?
From your dashboard, locate your computer and click Actions -> Manage computer. Under the Hardware tab, you will find a button named Change hardware. This will let you upgrade (or downgrade) your plan.
What do I do if my computer is running out of disk space?
You need to increase the hard drive capacity. From your dashboard, locate your computer and click Actions -> Manage computer. Under the Storage tab, you will be able to resize the disk of your Cloud computer.
My VM feels slow, what can I check before upgrading my hardware?
If your VM feels slow, you can go through these 5 easy steps before contacting support to save time and help us pinpoint your issue.
Feel free to reach out directly to [email protected] anytime
1- Check for pending Windows Updates.
Type Windows Updates in the Windows search bar. Download and install all the necessary updates. You might need to reboot to complete the process. Take a screenshot.
Check for resource consumption
Open the Task manager and go under the tab Users. You can see all the CPU and RAM being used live for each user. Take a screenshot. Go to the Process tab and take another screenshot of all your processes. To open the Task manager, right click on your Windows start bar and select Task manager.
Check your internet connection
On your local PC – NOT V2 CLOUD – open this website https://www.speedtest.net/ and run the speed test. Take a screenshot.
Check your latency.
Right click on the Windows icon on your local PC – NOT V2 CLOUD. Open the Command Prompt and type ping followed by your Virtual Machine address. This can be found in your Dashboard. Select the cloud computer with Actions – Manage computer and the address is in the top right corner. The full command will look like this :
ping vm4*****.cloud.v2cloud.com (the stars will be numbers). Take a screenshot.
Check if cache mode is enabled in Outlook
This is Outlook related only. If your Outlook doesn’t feel slow, you don’t need to look at this. You can enable cache mode with these 4 steps:
– Click File > Account Settings > Account Settings in Outlook 2013 and 2016.
– Click the Exchange account, and then click Change.
– Under Offline Settings, check “Use Cached Exchange Mode.”
– Close and then restart Outlook.
Once you have done all these steps. Download the software AnyDesk and include your AnyDesk ID. This software is used by our support to connect to your local PC.
Do you provide a trial period?
Yes, we provide a risk-free trial period of 7 days. You pay the total amount at the time of registration but we will automatically refund your order if you cancel within 7 days, no question asked.
How billing works?
You pay a fixed monthly price for the hardware of your Cloud computer, plus an additional monthly fee for every desktop user access.
For example, according to the price chart, if you select a Cloud computer with 2 processors and 4.0 GB of memory, it will cost $60/mo. It will come with 1 Admin access and each additional user you add to the computer will be charged at $10/mo.
Please note that a cloud computer holding 4 users will consume more than one with 1 user. You will need to upgrade the hardware if you add more users and you should always stay within the range indicated in the pricing chart to avoid any slowness.
Are there any hidden fees?
No, the price you see is the price you pay. We will not charge for over usage, Internet bandwidth or technical support. Your monthly invoice will reflect what you see on the price chart.
Is there a contract?
No, it’s month to month. You can cancel whenever you want.
Do you provide discounts?
We provide discounts for volume sales. A discount will be automatically applied to your invoices when you reach the required monthly volume.
Do you offer hourly billing?
No, it is a fixed price per month, unlimited usage. We do not offer hourly pricing.
How do I cancel my account?
From your dashboard, locate your computer and click Actions -> Manage computer. In the top left you will see a button with your computer name on it. Click the button then click Destroy computer. Attention this will completely destroy your computer and remove all data. This action is not reversible. Once a computer is destroyed, the recurring charges associated with that computer will stop.
You're offering technical support to your customers. What is included in V2 Cloud support?
- Remote access connectivity and related issues (for users that are accounted for only).
- Operating system and user access licenses (for users that are accounted for only).
- Hardware, storage, and virtualization related issues.
- Snapshots, backups and recovery requests.
- Internet connectivity and bandwidth.
- Network and IP addresses.
If your issue is not covered by one of the above topics, we cannot provide technical support. If you still want to look into this, it will require the help of a managed service provider(MSP/IT Firm).
What is the difference between private and public IP addresses?
Private IP addresses are placed behind a NAT firewall and all ports are blocked by default while public IP addresses are directly connected to the Internet. The latter should only be used if you plan to host an Internet facing server (e.g. a web server).
My computer has a private IP address. How do I forward ports?
From your dashboard, locate your computer and click Actions -> Manage computer. Under the Ports tab, you will find a button named Add new port forward.
Can I RDP into the cloud computer?
We recommend using the V2 Cloud Client to connect to the Cloud computer as the connection is tunneled and no RDP port is exposed to the Internet. You can still use RDP by port forward 3389 and download the RDP file from your Dashboard or manually enter the IP address, username and password.
Do we have to manage TS licensing and CALs?
No, we take care of that.
Can we use our own Domain?
Yes. You can either host a domain controller in V2 Cloud or join the Cloud computer to your on-prem DC or in Azure using a VPN connection.
Can we use printers, scanners and webcams?
Yes. We strongly recommend that you use cloud devices with your Cloud computer. However, if you want to redirect your printers, scanners, webcams, and drives, it can be possible(Note that redirection won’t work with Windows 10 Home). For instructions please refer to our tutorials.
Do you provide backups?
We provide VM backups snapshots for free. Our plans include 7 automatic daily snapshots. Your snapshots are kept offline in another location to ensure they are ransomware proof. For instructions on how to recover a unique file from a snapshot, please refer to our tutorials.
Do you support thin clients?
Any thin or zero client compatible with RDP / RemoteFX is compatible with your Cloud computer.
Do you support VPNs?
No VPN is required. The Web Connect and V2 Client for Windows and Mac are both secure options to connect to your Cloud computer. Printers also work without the need of a VPN.
If you think you require a VPN, please reach out to us.
Can we bring our Office 365 license?
Yes, you can. The Office 365 suite is pre-installed and you simply need to log in with your credentials to activate it. Be sure to choose the right license that fits with our Cloud computers. You can buy your license directly from Microsoft or with a third party reseller.
Team Cloud Desktops
- Microsoft 365 E3
- Microsoft 365 E5
- Microsoft 365 Apps for enterprise (supported until October 2025)
- Microsoft 365 Business Premium
This was formerly called Office 365. Microsoft changed the name to Microsoft 365. Some third party resellers will still call it Office 365.
Only these versions are compatible because Team Cloud Desktops are multi-user environments and this is a restriction from Microsoft; other versions will simply not work.
Individual Cloud Desktops
Any version will do: there is no version restriction with our single user desktops.
What operating system do you support?
We support the following Windows OS:
- Windows Server 2019
- Windows Server 2016
- Windows Server 2012 R2
- Windows 10 multi-user (based on Server 2016 RDS)
- Windows 10 Pro (single user)
- Windows 8 multi-user (based on Server 2012 R2)
You have the choice of pre-built images with the above OS when you order a new Cloud computer. We can also support other Windows editions upon request.
Will all V2 Cloud redirection work with Windows Home on my local machine?
You need Windows Pro for your local devices and resources to be automatically redirected. It will also work if you use a third party application.
V2Cloud recommends Fabulatech Products
Do you have DDoS protection?
Yes, all our datacenter locations have DDoS protection in place.
Are you HIPAA compliant?
Yes, the hosting of our VM is HIPAA compliant.
Do you support multi factor authentication?
Yes, we support SMS + Email code verification. This can be enabled from the dashboard.
We do NOT support Azure MFA yet.
Are communications tunneled and encrypted?
No incoming ports are open by default on all machines. Connections using the Web Connect use HTTPS with a valid SSL certificate.
Remote Desktop connections using the V2 Client for Windows and Mac use SSH tunneling + SSL encryption.
Do you provide an Antivirus protection?
Windows Defender is included in the Basic plan. Malwarebytes Pro is included in the Business plan.