Secure cloud platform for teams & AI agents

Effective Date: September 1, 2026

1. INTRODUCTION

This Privacy Policy explains how V2 Cloud Solutions, Inc. (“V2 Cloud”) collects, uses, stores, discloses and otherwise processes the personal data we collect about individuals who use and interact with our Website, virtual machines, or any related mobile application and transactional module that display or link to this Privacy Policy, register for a Customer Account and use our Cloud Services, register for, attend or take part in our events, webinars, or contests, or otherwise interact with us in person and/or by email, text message, instant messaging, telephonically, and by other electronic means. All terms defined in this Privacy Policy shall have the meaning given to them in the Terms of Service unless otherwise stated.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, you should not use the Website, the Cloud Services or otherwise provide us with your personal data. By using and/or accessing our Website and the Cloud Services or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy. Your use of our Websites and the Cloud Services is also governed by our Terms of Service.

This Privacy Policy is effective as of the date first set forth above. We may update this Privacy Policy from time to time. When we do, we will post the updated Privacy Policy on this page and change the date at the top of this webpage. We encourage you to review this Privacy Policy each time you use our Website or Cloud Services so that you will be aware of any changes. We will notify you of any modifications to this Privacy Policy that might materially affect the way we use or disclose your personal data prior to the change becoming effective by means of a message on this Website, unless another form of notice is required by applicable law. Changes to this Privacy Policy take effect from the date of publication, unless stated otherwise. Your continued use of the Website and our Cloud Services after we have posted changes to this Privacy Policy or notified you, as applicable, constitutes your acceptance of those changes.

2. KEY DEFINITIONS

“Affiliates” means entities in our group who are listed in this Privacy Policy (please read the Affiliates section).

“European Data Protection Law” means the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national legislation implementing the GDPR and, if applicable, the UK data Protection Act 2018 and the UK GDPR.

“Privacy Policy” refers to this Privacy Policy.

“You” and “your” refers to the individual to whom personal data covered by this Privacy Policy relates.

3. INFORMATION WE COLLECT

We may collect data, including personal data, about you as you use our Websites and Cloud Services or request our Cloud Services, and otherwise interact with us. Some of our Website’s functionality can be accessed without providing any personal data. We process three broad categories of personal data:

• Information provided directly by you;
• Information received from third parties
• Information collected automatically.

3.1 Information Provided Directly by You

Account registration. If you register with the Cloud Services through our Website, then as part of such registration we will ask you to provide certain personal data, including your name, your company name, address, phone number, your email address and password.

Communication with V2 Cloud. We collect personal data that you voluntarily give us when you contact us with inquiries (including by filling out relevant forms on our websites), engage with our chat bot on the Website, respond to one of our surveys, contact our customer support regarding a problem you are experiencing with the Cloud Services or otherwise contact us regarding the website or the Cloud Services.

Transactions. We collect details of transactions you carry out using the Cloud Services including information you provide to enable us to fulfill your orders, which may include financial information such as your credit card number. As a Customer of the Cloud Services, we will receive your payment transaction details (for example, your name, the amount paid and the date of payment).

Payment Information. We collect payment and billing information when you register for Cloud Services. For example, upon registration we ask you to designate a billing representative, including name and contact information. You may also provide payment information, such as payment card details, which we collect via secure payment processing Cloud Services. If you sign-up for a free trial account, you are not required to enter your credit card information unless and until you decide to continue with a Subscription Plan to Cloud Services.

Additional Payment Information. You may choose to provide additional information such as your VAT, additional billing address or name of the entity that you represent.

3.2 Information Received from Third Parties

We may combine personal data we receive from you with personal data we obtain from other sources, such as:

• Our authorized resellers or distributors, for example, if you purchase access to the Cloud Services through one of these partners. The personal data we may receive may include mailing addresses, job titles, email addresses, and phone numbers.
• Other third parties, such as email campaigns, marketing partners, publicly-available sources and data providers. The personal data we may receive includes company information, location information, demographic information, and business contact information, including mailing addresses, job titles, email addresses, and phone numbers. We may use this information to enhance the information that we already maintain about you and to improve the accuracy of our records, in addition to other purposes described in this Privacy Policy.

3.3 Information Collected Automatically

Device and Usage Data. When users come to the Website, we may track, collect, and aggregate information indicating, among other things, which pages of the Website were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to the Website. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Website. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of their point of connectivity.

Third-Party Widgets. Our Website contains widgets and social media features, such as the Facebook or LinkedIn button for our social media accounts. You are the only person who decides if you would like to press this button and share your personal data with the respective third-party operators of widgets or social media. These widgets and features collect your IP address, the information about the page you are visiting during your use of the Cloud Services and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly within our Cloud Services. Your interactions with these features are governed by the privacy policy of the company providing it and we recommend that you read them prior to sharing your data with such third parties.

Cookies and Similar Technologies. The current version of the Website uses a variety of “cookies”. Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognize your device the next time you visit. We use the term “cookies” to refer to all files that collect information in this way. There are many functions cookies serve. For example, they can help us remember your preferences, analyze how well the Website is performing, or even allow us to recommend content we believe will be most relevant to you. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the Website.

Cookies do not cause any damage to the terminal, but make it easier, for example, to find preferences, pre-fill certain fields and adapt the content of the Cloud Services on the site visited. Such data allows the improvement of ergonomics and Cloud Services according to your interests. If you are unable to use our Website, you may need to activate your browser’s cookies option.

Please note that, depending on the settings you choose, enabling the cookie option may allow other servers to install cookies on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

In addition, V2 Cloud uses Google Analytics, a web analytics tool. Information concerning your navigation on the Website is collected, in particular :

• The pages you visit;
• The date, time, duration and frequency of your visits;
• The links you click on;
• The type of operating system on your computer, and the language of your computer;
• The name of your Internet service provider;
• Your geographical location;
• Your IP address (anonymised);
• Your browser type and version;
• The address of the referring site, if you are accessing the site from another site.

This information is used to produce statistics and reports on the browsing of the Website and thus to enable us to provide a tailored service to users

A user can configure their browser to prevent cookies from being saved and to prevent this browsing information from being saved by installing a Google Analytics disabling browser add-on on your computer.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.

4. HOW WE USE YOUR INFORMATION

We use the personal data we collect, described above, as follows:

• To provide the Cloud Services and related support, process transactions, manage your user account and respond to your requests. This is necessary to fulfil the contract we are about to enter into or have entered into with you.
• To the extent permitted by applicable law, and for certain legitimate interests, including:
• To manage our relationship with you, which includes sending administrative information to you, for example, information regarding the website and changes to our terms, conditions, and policies, information on our own products and Cloud Services that may be of interest to you and responding to your requests or communicating with you;
• To analyze your preferences, interests and behavior (such as your usage of and interactions with our websites and Cloud Services) to identify insights, trends and correlations. This enables us to improve your experience with our Cloud Services by providing you with more relevant content and service offerings and helps us improve our Cloud Services (including our Service’s functionality, product features, and user-friendliness) and develop new products and Cloud Services.
• For other internal business purposes, such as data analysis, benchmarking, audits, conducting research, analysis, studies or surveys and identifying usage trends. To prevent fraud or criminal activities, misuse of our products or Cloud Services and ensure the security of our IT systems, architecture and networks;
• To (a) comply with legal obligations and legal process; (b) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (c) enforce our Terms of Service; (d) protect our operations; (e) protect our rights, privacy, safety of property, and/or that of you or others; and (f) allow us to pursue available remedies or limit the damages that we may sustain.
• If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfill your request, to keep basic data to identify you and prevent further unwanted processing.
• For marketing and advertising, including sending you updates and information about our new products and Cloud Services, upcoming events or other promotions or news, including by email or push notification, as permitted by law. Where required by law we will only send you marketing information if you consent to us doing so at the time you provide us your personal data. You may opt-out of receiving such emails by following the instructions in each promotional email we send you or by updating your user settings. If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to [email protected]. Please be aware that if you opt-out of receiving commercial emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, you will continue to receive administrative messages from us regarding the Service. We do not share your information with non-affiliated third parties for their own marketing purposes.

5. LEGAL BASES FOR PROCESSING

We will only collect and process personal data about you where we have a lawful basis to do so. Lawful bases include: consent (where you have given consent); contract (where processing is necessary for the performance of a contract with you); and our legitimate interests. Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. Where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and process your personal data, please contact us at [email protected].

6. HOW WE SHARE YOUR INFORMATION

We do share your information as follows:

• With Our Affiliates. As permitted by applicable law and as contractually agreed between us, we may share your personal data with our affiliated entities. Those entities may market their products and Cloud Services to you, but their use of your personal data will be governed by this Privacy Policy.
• Sales Channel Partners and Distributors: We may provide information about you to carefully screened entities that work on our behalf, such as our marketing Cloud Services suppliers, newsletter distributors or other service partners, to market V2 Cloud products and Cloud Services. Only trusted companies who require the use of said information for business purposes are given access to it.
• Service Providers. We may share your information with other third-party service providers to assist us in providing our Cloud Services to you, responding to your requests, and/or to provide you with the partner Cloud Services you have purchased.

We also may share your information in the following circumstances:

• Business Transfers. If we are acquired by or merged with another company, if substantially all our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company. We also may transfer our rights under any customer agreement we have with you.
• In Response to Legal Process. We may disclose the information we collect from you to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
• To Protect Us and Others. We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of the Agreement or this Privacy Policy, or as evidence in litigation in which we are involved.
• Aggregate and Anonymous Information. We may share aggregate or anonymous information about users with third parties for research or similar purposes.
• Legal Purposes. To enforce our Terms of Use and the Agreement we have with you; for example, to protect the security of our Cloud Services, as required by law or when we believe that disclosure is necessary to protect our rights.

7. LINKS TO THIRD PARTY WEBSITES

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates, and other sites. These third-party websites and services may collect information about you if you click on a link or visit those websites or services, and social media sites may automatically record information about your browsing behavior every time you visit a website that has a social media button. Your interactions with these features and third parties are governed by the privacy notice of the applicable third party, not by this Privacy Policy. We do not accept any responsibility or liability for third-party privacy policies. Please review their policies before submitting any personal data to those sites.

8. DATA RETENTION

We retain your personal data for as long as reasonably necessary to provide the Cloud Services and fulfil the Subscription Plan you have purchased, to comply with our legal obligations, or for other legitimate business purposes, such as maintaining business and financial records, resolving disputes, maintaining security, and detecting and preventing fraud and abuse. We retain your personal data in our primary data storage for the period necessary for those purposes. We may also retain your information in secondary data stores – such as database backups, log files, and reports generated using your personal data – for longer periods. After the applicable retention period has elapsed, your personal data will be anonymized or deleted, subject to your selected back-up plan. For our Website, we retain your information as long as we have a legitimate business interest to process it or as long as you have not withdrawn your consent.

9. Screen/Video/Call Recordings

We may record screen shares, video calls, or voice calls when assisting you or improving our services. Such recordings may contain personal data. We only keep them as long as needed for:

Customer Support: Troubleshooting technical issues and enhancing service quality.

Service Improvement: Training our team and refining our processes.

10. SECURITY

V2 Cloud takes the security of all data, and especially your personal data, seriously. We use reasonable security measures, including measures designed to protect against unauthorized or unlawful processing and against accidental loss, destruction or damage to your personal data. We also take certain measures to enhance the security of our Website and Cloud Services. However, since the Internet is not a 100% secure environment, we cannot guarantee the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. You should take necessary steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

11. UPDATING AND ACCESSING YOUR PERSONAL DATA

You may access, review, modify and delete your Customer Account by going to your account and editing your information. However, if you want to update, delete, limit the use or disclosure of, or access the personal data we hold about you in our systems, you will need to email your request to us at [email protected].

12. CHILDREN

Our Cloud Services are not directed at children who are under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided personal data to us through the Cloud Services, please contact us at [email protected] and we will endeavor to delete that information from our databases.

13. COUNTRY AND STATE SPECIFIC DATA INFORMATION

Quebec Law 25 (The Privacy Legislation Modernization Act)

V2 Cloud has appointed Mathieu Ferland, Founder, as a Data Protection Officer. You can reach us at [email protected] for more information.

California Consumer Privacy Act

The right to opt-out of the sale or sharing of your personal information. We do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age.

• The right to know what information is collected, used, shared or sold;
• The right to delete (erasure right) information processed by us;
• The right to opt-out of the sale of your information. If you are under the age of 16, we will only sell your information if you opt-in, with your parent or guardian consenting if you are under 13;
• The specific personal data right to request a copy of the specific personal data collected about you during the past 12 months; and
• The right to non-discrimination in how we provide the Cloud Services to you when you exercise any of your rights under the CCPA.
• Right to Correct: California residents have the right to request that we correct inaccurate personal information we maintain about them.
• Submitting a personal data or erasure request
• Response Timeline: We will respond to your CCPA rights requests as promptly as possible, but it may take us up to 45 days. If we require more time, we will notify you of the extension and the reason for it. We will not discriminate against you for submitting a rights request.

Exercising Your Rights: California residents can exercise the above privacy rights by contacting us at [email protected].

Verification: to protect your Personal data from unauthorized access or deletion, we may require you to verify your login credentials before you can submit a request to know or delete Personal data. If you do not have a Customer Account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional personal data for verification. If we cannot verify your identity, we will not provide or delete your personal data.

Authorized Agents: you may submit a request to know or a request to delete your personal data through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity with us.

European Users (This section applies to individuals in the EEA or the UK)

You as a data subject have rights to impact how your personal data is processed. Depending on your jurisdiction, you may have the right to:

• Request access to your personal data that we process and receive it in a machine-readable form (right to portability), where our processing is based on consent or the performance of a contract and is carried out by automated means.
• Withdraw your consent if our use of your personal data is based on consent
• Request that your personal data to be deleted or for you to be forgotten (right to erasure)
• Request that we correct or change your personal data. As a customer you may also do this by logging in to your Customer Account.
• Obtain from us a restriction on the collection, use, or sharing of your personal data if: (i) you contest the accuracy of your personal data; (ii) you have objected to collection or use based on legitimate interest and we are considering whether our legitimate interest overrides your interest; (iii) the collection or use is unlawful, and you oppose erasure and request restriction instead; or (iv) we no longer need your personal data but you require it to establish, exercise, or defend a legal claim.
• Access your personal data and/or receive it in a machine-readable form
• Subject to applicable law, lodge a complaint with your local data protection authority.
• Not to be subject to a decision based solely on automated processing (including profiling) which produces legal effects concerning you or similarly significantly affects you.

Please note that if you request to remove your personal data, we may retain some of the personal data for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some personal data is never completely removed from our databases due to technical constraints and the fact that we regularly back up our systems.

International Transfers of Personal data

V2 Cloud is based in Canada and other members of our group are based in countries outside of Canada, EEA or the UK. Please note that if you access our Website or register for our Cloud Services your personal data may be transferred across international borders or from the country in which you are located, to countries that do not have laws providing an adequate level of data protection.

We transfer your personal data as described above, and to ensure adequate protection, we will take steps to ensure that your personal data receives adequate security protection where it is processed and that your rights continue to be protected pursuant to applicable data protection law, including through the use of adequacy decisions and Standard Contractual Clauses approved by the European Commission.

14. Sub-processors

V2 Cloud uses certain platform sub-processors, as well as infrastructure suppliers and other third-party business partners, to provide Cloud Services to its customers. The following is a list of the name(s), location(s) and activities of the infrastructure suppliers for V2 Cloud eSignature.

You have the right to:

• Object to recordings.
• Request a copy of any recordings we hold.
• Demand that we delete them, subject to legal requirements.

Recordings are encrypted and access is strictly limited. If you have questions or want to manage your personal data, please email [email protected].

15. CONTACT

If you have any questions about our processing of personal data, or this Privacy Policy, you can reach us at [email protected]