Download the app
STEP 1
Download and install the desktop app at https://v2cloud.com/download
STEP 2
Open the desktop application
STEP 3
Login with the username and password that was provided to you by your administrator
STEP 4
Click on a connection
STEP 2
Select your local printer from the list and click Print
Frequently asked questions
My email and password combination don’t work.
You can reset your password here: https://dash.v2cloud.com/reset/ .
I am unable to connect. It’s failing at Secure Tunnel Connection.
Close the app with “X”. See if you are connected to the internet. Is your WiFi on? Try to log back again.
I am unable to connect. It’s failing at Fetching V2 configuration.
Close the app with “X”. See if you are connected to the internet. Is your WiFi on? Try to log back again.
I have a black screen when I connect.
On your keyboard, press CTRL+ALT+END to prompt the remote desktop task manager. Select Sign Out and try to log back in.
*** Most issues can be resolved by completely closing the desktop app and web browser and starting back ***
You can have a look at our Help Center, our tutorials and our Glossary for additional help.
Still having issues?
To get live help over the online chat, please click the Live help button on the top right corner of the application or look for the online chat icon on our website https://v2cloud.com. You can also email [email protected] for email assistance.