How to use V2 Cloud
using the desktop app

End Users

List of Contents

Download the app Printing a document using the desktop app Transferring files using the desktop app Enabling/disabling multiple monitors Redirecting your webcam Logout after work Frequently asked questions

Download the app

STEP 1

Download and install the desktop app at https://v2cloud.com/download

STEP 2

Open the desktop application

STEP 3

Login with the username and password that was provided to you by your administrator

STEP 4

Click on a connection

Printing a document using the desktop app

STEP 1

Click File->Print

STEP 2

Select your local printer from the list and click Print

Transferring files using the desktop app

STEP 1

Copy the file you want to transfer with right click -> Copy

STEP 2

Paste the file where you want using right click -> Paste

Enabling/disabling multiple monitors

STEP 1

Open the settings menu

STEP 2

Select or deselect Use multi-monitors

Using your webcam on your cloud desktop(redirecting your webcam)

STEP 1

Open the settings menu

STEP 2

Select your camera

STEP 3

Check “Always redirect camera when using RDP” (optional)

Logout after work

STEP 1

From the top left panel, click on your email address and click Sign out

Frequently asked questions

My email and password combination don’t work.

You can reset your password here: https://dash.v2cloud.com/reset/ .

I am unable to connect. It’s failing at Secure Tunnel Connection.

Close the app with “X”. See if you are connected to the internet. Is your WiFi on? Try to log back again.

I am unable to connect. It’s failing at Fetching V2 configuration.

Close the app with “X”. See if you are connected to the internet. Is your WiFi on? Try to log back again.

I have a black screen when I connect.

On your keyboard, press CTRL+ALT+END to prompt the remote desktop task manager. Select Sign Out and try to log back in.

*** Most issues can be resolved by completely closing the desktop app and web browser and starting back ***

You can have a look at our Help Center, our tutorials and our Glossary for additional help.

Still having issues?

To get live help over the online chat, please click the Live help button on the top right corner of the application or look for the online chat icon on our website https://v2cloud.com. You can also email [email protected] for email assistance.

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